Technical Support & Solutions
Tech support is an attempt to help the user solve specific problems with a product rather than providing training, customization, or other support services. We offer technical support for the products we sell, either freely available or for a fee. Technical support may be delivered over the phone,via e-mail, live support software on a website, or a tool where users can log a call or incident.
We Offer 3 Tech Support Solutions
Remote Computer Repair
troubleshooting software related problems via remote desktop connections. Technicians use software that allows them to access the user’s desktop via the Internet. With the user’s permission, the technician can take control of the user’s mouse and keyboard inputs, transfer various diagnostic and repair applications to the user’s desktop, run scans, install antivirus programs, etc. If the remote service permits it, the technician can even reboot the PC and reconnect remotely to continue his/her work without the user’s assistance.
This type of technical support has been very common in the services industry. It is also known as “Time and Materials” (T&M) IT support. The customer pays for the materials (hard drive, memory, computer, digital devices, etc.) and also pays the technician based on the per-negotiated rate when a problem occurs.
Allows the client to purchase a number of hours upfront at an agreed price. While it is commonly used to offer a reduced hourly rate, it can also simply be a standard non-reduced rate, or represent a minimum fee charged to a client before providing service. The premise behind this type of support is that the customer has purchased a fixed number of hours to use either per month or year. This allows them the flexibility to use the hours as they please without doing the paperwork and the hassle of paying multiple bills.